Welcome to our FAQs page! Here, we've compiled answers to some of the most commonly asked questions to ensure your experience with Face Flow Essence is smooth and delightful.


Q: How can I place an order?

A: Placing an order is easy! Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details, and voilà!

Q: Can I modify or cancel my order after it's placed?

A: Once an order is confirmed, it goes through a rapid processing phase. Therefore, modifications or cancellations may not be possible. Please review your order carefully before confirming your purchase.



Q: How can I track my order?

A: Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to monitor your order's journey to your doorstep.

Q: Do you ship internationally?

A: Currently, we offer shipping within India only. Stay tuned for updates on our expanding shipping destinations!



Q: What is your return policy?

A: We accept returns within 3 days of your purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, visit our Returns section.

Q: How can I initiate a return?

A: To initiate a return, please send us an email with your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process.



Q: Are your products authentic?

A: Absolutely! Our jade tools are crafted from genuine jade, sourced responsibly to bring you an authentic touch of luxury.

Q: How do I care for my FaceFlowEssence tools?

A: Each tool comes with care instructions. Generally, clean with a gentle, non-abrasive cleanser and store in a cool, dry place.